VENDOR FAQ

Here are some common questions asked by our new vendors.

Vendor Frequently Asked Questions

General Questions

  • Do you pick parts up or do I send them to you?

    RCTP will pick up the parts if it’s a full standard size pallet and weighs 1500LBS or more. Anything less can be handled through USPS and is the seller’s responsibility. 


  • What are your business hours?

    8 am – 5 pm Eastern Monday – Friday.  We are closed on Saturday and Sunday. We stop pulling parts off trucks and engines at 4:00.

  • Can I personally deliver the parts?

    RCTP receiving docks are open Monday through Friday from 8 AM to 4PM.  A 1-day notice of delivery is required. 

  • How do I get paid?

    RCTP can send check or ACH wire payment.

  • When can I expect payment?

    RCTP’s payment terms is Net 30 days from receiving product.

  • Would you buy parts that aren’t listed on your website?

    RCTP would consider parts that aren’t listed on the website.  Please send list of what they are with part numbers to Bryan@rivercitytruckparts.com


  • Can I talk to someone after hours?

    You can submit a request form online HERE or as a Facebook page message and someone will get back to you as soon as possible 


  • How long have you been in business?

    35+ years. We opened our doors on August 1, 1987.  See our history page Here


Diesel Cores

  • How does the core charge work?

    A core charge is applied to parts that are needed back for many different reasons. 

    When the sale is made, the core charge is added to the invoice. The core must be paid at the time of invoicing. Once an acceptable core is received back by River City or our supplier, the core credit will be issued, and the core charge will be refunded in the same form of payment that was originally used.

  • How do I get my core sent back?

    Inspect the core you are returning for acceptable core criteria. You can call our office or print a core return sheet from HERE to put in the box. MAKE SURE YOU HAVE THE ORIGINAL INVOICE NUMBER IN AND ON THE BOX. Ship the core back to us, PREPAID, by the most economical means necessary. Once received, we will inspect the core, return it to our supplier if necessary, and issue credit once the credit is received from our supplier.

  • How long do I have to return my core?

    Most cores must be returned within 120 days to be eligible for a full core refund.  Some of our suppliers require cores to be returned within 90 Days.


  • How do I get my core return refund?

    Once an acceptable core is received back from us and credited from our supplier, we will issue your core refund back in the same form of payment as the original transaction.  


Shipping

  • Do you ship parts?

    Yes, we ship across the country small parts packages, freight LTL shipments, and truck load shipments.  We are also able to ship out of the country and load containers for overseas shipments. 


  • Do you pay for shipping?

    The customer is responsible for the shipping cost associated with the parts purchased.  We work with multiple freight carriers to arrange and schedule the shipping, but the customer is billed for the shipping cost.  


  • How long do you take to ship my order?

    Depending on the order size, most orders are shipped within two business days.


  • Do you do international shipping or shipping outside the continental United States?

    Shipping to non-continental USA & International Shipping is accepted upon special request. Rates and service will depend on order weight and dimensions.


  • How do I get expedited shipping?

    Expedited shipping is offered as a special request. Please call or email us for expedited shipping service. Additional shipping fees will apply.


  • Can I pick up my order from your location?

    Yes, we have a walk-in lobby, and forklifts to load and unload with, and we have plenty of room to turn big trucks around in our lot. 


  • What carrier do you use to ship my order?

    To offer the most competitive shipping prices, we use USPS, UPS, and Fed EX for small parcel shipments.  For shipments over 150 Lbs., we get quotes from multiple different freight carriers striving for the best freight savings for our customers. The carrier will be included in your shipping confirmation email. Most packages should be delivered within three to five business days. If you have a preferred carrier or an account that you ship by, we can arrange shipping on your account as well. 


Warranty & Payment

  • Is payment required before you all pull parts?

    Yes, full payment is required before we spend time removing parts from trucks or engines. Through the years, we have accumulated a trailer full of parts waiting for customers to come back and pick them up. 


  • Is a deposit required to hold or order parts?

    Yes, a deposit or full payment is required to place parts orders.  We do not REQUIRE a deposit to hold parts, however, without a deposit, we are not able to guarantee a part will be available when you show up to get it

  • What is your warranty policy?

    Please see our policy here


  • Do you all offer a warranty for the used trucks you sell?

    Used vehicles are generally sold as is.


  • What is your return policy?

    Please see our return policy here


  • How can I get a copy of my invoice?

    The invoice will be included in the box with your order. We will also send a confirmation email with the invoice attached.


  • Do you charge sales tax?

    We are required to charge sales tax for sales in Kentucky and some other states we do business in. The only time we are allowed to not charge tax is if the person has a Resale exemption certificate number or Farm Exemption certificate   


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