FAQ

We are located just south of Louisville Ky off Interstate 65 Exit 121. Check out our 

website or Click here for a map and directions. 849 Barricks Rd Louisville Ky 40229

8 am – 5 pm Eastern Monday – Friday.  We are closed on Saturday and Sunday. We stop pulling parts off trucks and engines at 4:00.

No. The only people allowed to remove parts from trucks are our team members.  Sit back, relax and we will get the parts off for you.  You are welcome to pay for the part, run some errands or get some lunch and return once the parts are removed.

Yes, periodically we have used trucks in our inventory. Check out our website by clicking here or feel free to call us to inquire.

Yes. Due to the increased cost of processing fees, we charge a 2.5% transaction fee on all card transactions. We accept other forms of payment such as cash, bank ACH transfers, cashier's checks, etc. which will eliminate these fees. 

We charge a restocking fee for parts returned due to wrong information supplied by the customer; parts pulled off trucks/engines identified by the customer as being “the right one”, or any other situations that are considered out of our control. 

You can submit a request form online HERE or as a Facebook page message and someone will get back to you as soon as possible 

35+ years. We opened our doors on August 1, 1987.  See our history page Here

Yes, this is handled on a case-by-case basis. Please contact us to discuss this.

Please call our sales office at 1-800-552-5111 to inquire about parts or submit a Part Request form Here.

A core charge is applied to parts that are needed back for many different reasons. 

When the sale is made, the core charge is added to the invoice. The core must be paid at the time of invoicing. Once an acceptable core is received back by River City or our supplier, the core credit will be issued, and the core charge will be refunded in the same form of payment that was originally used.

Inspect the core you are returning for acceptable core criteria. You can call our office or print a core return sheet from HERE to put in the box. MAKE SURE YOU HAVE THE ORIGINAL INVOICE NUMBER IN AND ON THE BOX. Ship the core back to us, PREPAID, by the most economical means necessary. Once received, we will inspect the core, return it to our supplier if necessary, and issue credit once the credit is received from our supplier.

Most cores must be returned within 120 days to be eligible for a full core refund.  Some of our suppliers require cores to be returned within 90 Days.

Once an acceptable core is received back from us and credited from our supplier, we will issue your core refund back in the same form of payment as the original transaction.  

Yes, we ship across the country small parts packages, freight LTL shipments, and truck load shipments.  We are also able to ship out of the country and load containers for overseas shipments. 

The customer is responsible for the shipping cost associated with the parts purchased.  We work with multiple freight carriers to arrange and schedule the shipping, but the customer is billed for the shipping cost.  

Depending on the order size, most orders are shipped within two business days.

Shipping to non-continental USA & International Shipping is accepted upon special request. Rates and service will depend on order weight and dimensions.

Expedited shipping is offered as a special request. Please call or email us for expedited shipping service. Additional shipping fees will apply.

Yes, we have a walk-in lobby, and forklifts to load and unload with, and we have plenty of room to turn big trucks around in our lot. 

To offer the most competitive shipping prices, we use USPS, UPS, and Fed EX for small parcel shipments.  For shipments over 150 Lbs., we get quotes from multiple different freight carriers striving for the best freight savings for our customers. The carrier will be included in your shipping confirmation email. Most packages should be delivered within three to five business days. If you have a preferred carrier or an account that you ship by, we can arrange shipping on your account as well. 

Yes, full payment is required before we spend time removing parts from trucks or engines. Through the years, we have accumulated a trailer full of parts waiting for customers to come back and pick them up. 

Yes, a deposit or full payment is required to place parts orders.  We do not REQUIRE a deposit to hold parts, however, without a deposit, we are not able to guarantee a part will be available when you show up to get it

Please see our policy here

Used vehicles are generally sold as is.

Please see our return policy here

The invoice will be included in the box with your order. We will also send a confirmation email with the invoice attached.

We are required to charge sales tax for sales in Kentucky and some other states we do business in. The only time we are allowed to not charge tax is if the person has a Resale exemption certificate number or Farm Exemption certificate