Manuel has been part of the River City team for about two years. He is responsible for our export sales and customer service. Manuel has the ability to break down language barriers and help folks find the part they need regardless of their location and language.
Derek McWhorter (President), says – “Manuel has been with us for nearly 2 years. He is a great addition to our sales team. Within this short time, he has learned the industry at an impressive rate and continues striving to help our customers daily. His bi-lingual abilities are helping us understand our customers better here locally and around the world.”
Here are some questions that we asked Manuel:
What do you like most about your current role with River City Truck Parts?
I like being able to help people find the right part or parts for their situation. Many times, new customers say that they are having a very difficult time finding the right part. So, it’s a great feeling when I can help them find it as well as get it to them in a timely manner so they can get their truck back on the road.
I also like getting to deal with so many different people and building long-lasting relationships with our customers from all over the world.
What do you like about the River City Truck Parts leadership?
Our leadership cares about the team and is very supportive. They make sure that I have everything I need to succeed at my job and take care of our customers’ needs. They are also very encouraging and that gives me confidence and motivation to care about our customers and serve them to the best of my ability. I really like working for people that truly care about me and my goals.
What is the most challenging thing about your job?
Because I deal with so many people, one of the challenges in my role is finding the right customers – the ones that I can truly help and build a long-lasting relationship with. Another challenge is keeping up with all the new part specifications that continue to change along with the evolving automotive industry. But this is also a good thing because I do like to keep learning new things.
What do you like to do when you’re not at work?
I like to travel to new places. I also enjoy spending time with my family. We like the outdoors and cooking out together.
Are you originally from the Louisville, Kentucky area?
I am originally from South Texas, but I have lived in the Louisville area for about 16 years.
Contact us or call Manuel at 800-552-5111 to see how he can help you today!